This policy outlines the purpose and nature of the personal data The Engineering Quest collects and retains; what, why and how this is collected, what is done with that information and how long we hold it for. It also outlines an individuals rights in relation to their personal information.

The Engineering Quest is considered to be both a Data Controller (determining the purposes in which any personal data is to be processed) and a Data Processor (holding data collected by our clients). We comply with the principles of data protection enumerated in the EU General Data Protection Regulation. We will therefore be lawful, fair and transparent in our use of personal data.

1. What Personal Data is involved?

The Engineering Quest collects and retains a limited amount of personal data. We only collect data that is necessary for our business use and to communicate with clients. This includes names, addresses, email addresses, website addresses, telephone numbers, bank account details, IP addresses.

We hold information on third parties collected by our clients. This could also include names, addresses, email addresses, website addresses, telephone numbers, IP addresses. This information is only collected for business use such as marketing.

2. How Personal Data is collected and what is is used for?

Email and telephone

Personal data provided by individuals is essential for communication and is used for business purposes only. Information such as telephone numbers and email addresses of clients and potential clients are provided by the individual when they first approach The Engineering Quest, whether in person, via email or over the telephone.


When someone visits, we collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. We collect this information in a way which does not personally identify anyone.

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit

For more information on why we use cookies and how to manage your cookies please see our cookies section.

Enquiry form

Our website includes enquiry forms for potential clients. Individuals submit personal data in order to receive a reply from us regarding their enquiry.

The quick enquiry form uses cookies known as temporary session cookies. They are destroyed once the process is complete or ended (e.g. once the form is submitted). They do not store personal data and are not used for any tracking or monitoring purposes.

For more information on why we use cookies and how to manage your cookies please see our cookies section.

Google analytics

Google Analytics uses first-party cookies to track visitor interactions. These cookies are used to store information, such as what time the current visit occurred, whether the visitor has been to the site before, and what site referred the visitor to the web page. Browsers do not share first-party cookies across domains.

For more information on why we use cookies and how to manage your cookies please see our cookies section.


Websites hosted on servers hold personal data collected by that company. The Engineering Quest’s role as data processor is covered by this Privacy Policy, therefore this data is handled with the same dedication to privacy and data protection.

We use this information to provide, operate and maintain our services, find and prevent fraud, for compliance purposes including enforcing our terms of service, or other legal rights which may be required by applicable laws and regulations or requested by any judicial process or governmental agency.

3. Where Personal Data is held?

Personal information such as contact information is stored on our servers.

Data is stored on our server for hosting account point of contact.

Data is stored in the accounts package we use, currently this is SAGE Accounts. Our accountants have access to this.

Data could be used in Campaign Monitor to update existing clients via eShots.

Emails, which may contain personal information, are kept within the company’s email system.

Third party data, collected by our website, is held on the server. Personal data may also be sent via email or cloud platforms for purposes of targeted email marketing.

4. Who uses the data and how long is it kept for?

Personal information is used solely for legitimate business purposes by The Engineering Quest employees.

Personal information is not passed to third parties without consent.

HMRC request that data is kept for up to 7 years. Therefore personal information, such as that found on our invoices will be kept on file to fulfil our legal and financial obligations.

Personal information such as contact details is held for a long as an individual or business remains a client of The Engineering Quest or are in need of our services. Data cleansing is performed on a regular basis. Inactive client’s personal information is deleted within 2 years.

Email communication is stored for 7 years. Personal data collected by third parties is deleted within 30 days.
Any job applications made to The Engineering Quest will be held on file for a maximum of 2 years.
Details of previous employees may be held for 7 years to allow future reference to be made.

5. Lawful Basis for Data Usage

The lawful bases for The Engineering Quest processing personal information, in line with Article 6 of the GDPR are:


When information is freely given via clear affirmative action. This includes sending information through our contact request form or including contact information in an email.

Legitimate interests

Existing clients have an existing affiliation to The Engineering Quest and therefore consent does not have to be gathered for data processing as long as the services remain consistent.

6. Individual’s Rights

An individual has the right to request information on the personal data The Engineering Quest hold for them. We have mapped out the places in which data is kept so can make prompt replies, by email or telephone to requests.

Individuals also have the right to object to or restrict the processing of their personal data. However, data processing is only ever done for legitimate business reasons and this may impact on our ability to provide services to these clients.

Individuals have the right to have their personal information erased. We will securely dispose of personal data that is no longer required after 7 years or when an individual asks us to erase it. This includes the removal of information from address book services, emailing lists and servers and the deletion of emails.

Any requests will be dealt with by the Company Director without undue delay. Subject Access Requests will be actioned within 30 days.

7. Data Breaches

The Engineering Quest takes data breaches very seriously. All data breaches will be reported to thew ICO and or the data subject within 72 hours of being identified.

8. The Information Commissioner’s Office (ICO)

The ICO us the UK Supervisory Authority for data protection. It is an independent body set up to uphold the rights and freedoms of individuals concerning their personal data. An individual can contact the ICO to make a complaint or query at